Refund Policy
When H3 Image refunds credits and subscriptions: failed generations, unused credit packs, subscription cancellation, and billing errors.
Last updated: 2026-11-12
Overview
H3 Image sells credits, either as a subscription or as a one-time credit pack. Credits pay for image generations, and each generation costs us money the moment it runs. For that reason refunds depend on whether the credits have been used.
Failed generations
If a generation fails, or the request is rejected by the content-safety checks, the credits for it are returned to your balance automatically. You do not need to contact us.
Credit packs
You can get a full refund of a credit pack if both of these are true:
- you ask within 7 days of the purchase, and
- none of the credits from that purchase have been used.
Subscriptions
- Cancel any time in Settings → Billing. Cancelling stops future charges. You keep your access and credits until the end of the period you have already paid for. We do not refund the current period.
- First payment. You can get a full refund if you ask within 7 days of your first payment and none of that period's credits have been used.
- Renewals. If you were charged for a renewal you did not mean to keep, you can get a full refund if you ask within 48 hours of the charge and none of that period's credits have been used.
- Annual plans. The same 7-day rule applies to the first payment. After that we do not refund the unused months. Cancel to stop the next renewal.
Billing errors
If you were charged twice, charged the wrong amount, or charged after you cancelled, we will refund the amount in full, whenever you tell us.
What is not refundable
- Credits that have been used. If you have used any of the credits from a purchase, that purchase is no longer eligible, except for the billing errors above.
- Credits that have expired.
- Free or bonus credits, which have no cash value.
- Accounts closed for violating our Terms of Service.
How to request a refund
Email support@h3image.ai from the address on your account and include the order number, which you can find in Settings → Payments. We reply within 3 business days. An approved refund goes back to the original payment method and usually appears within 5 to 10 business days, depending on your bank. When we refund a purchase, we remove the credits that came with it from your account.
Your legal rights
This policy does not limit any rights you have under the consumer law that applies to you.
Contact
Questions about this policy: support@h3image.ai.